Challenges
Before working with Swag Box, Newcross faced significant delays:
- Fragmented fulfilment: Uniform and ID badges were shipped separately by different partners.
- Regional collection: Staff had to visit regional offices to collect items, slowing down their ability to start work.
- Lack of visibility: Tracking, inventory, and returns were difficult to manage across multiple suppliers.
This meant new hires were sometimes unable to begin their first shifts on time — a critical challenge in the fast-moving healthcare sector.
